Frequently Asked Questions
Everything you need to know about your next ride.
How are bicycles shipped and will I need to assemble it?
All bicycles are shipped in secure, heavy-duty boxes. To ensure safe transport, bikes are 85% pre-assembled. You will typically need to install the front wheel, pedals, handlebars, and adjust the seat. Easy-to-follow tools and instructions are included.
What is your return policy for bikes and accessories?
We offer a 30-day return policy for all unused items in their original packaging. For bicycles, the bike must not have been ridden outdoors. Please note that a restocking fee may apply to bicycle returns to cover professional inspection.
Do you offer professional assembly services?
Yes! If you prefer not to assemble the bike yourself, we partner with local bike shops across the country. You can select 'Local Shop Assembly' at checkout to have your bike shipped directly to a technician for professional setup.
How do I choose the right frame size for my height?
Each product page features a specific size guide based on rider height and inseam. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability. Our experts are available via chat for personalized advice.
What kind of warranty comes with my purchase?
All new bicycles come with a manufacturer's warranty covering frame defects (usually lifetime or 5-10 years) and components (1-2 years). Wear-and-tear items like tires, tubes, and brake pads are not covered under standard warranties.
Do you offer financing options for high-end models?
Absolutely. We offer flexible payment plans through providers like Affirm and Klarna, allowing you to split your purchase into monthly installments so you can start riding now and pay over time.