Returns & Exchanges
At Bicycle Superstore, we want you to ride with confidence, which is why we offer a 30-day satisfaction guarantee on all bikes and gear. If your equipment isn't the perfect fit for your journey, we are here to help you get back on the road with the right gear.
Initiate Your Return
Log into your account or visit our online portal to select the items you wish to return and print your prepaid shipping label.
Clean and Pack
Ensure the item is clean and in its original packaging; for bicycles, please ensure all components are securely padded to prevent damage during transit.
Ship It Back
Drop off your package at any authorized courier location or schedule a home pickup for oversized bike boxes.
Quality Inspection & Refund
Once our technicians verify the condition of the return, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing